Customer story · Healthcare

Erasmus MC connects consent to every image of patients and staff

The communications department of Erasmus MC uses photos of patients, healthcare professionals, researchers and models every day. Verify links each image to the consent behind it, blocks images when consent ends and helps trace misuse online.

Erasmus MC

The organization

Erasmus MC is a university medical center in Rotterdam. Its Department of Communication, including image editing and employer branding, publishes visual material across the website, campaigns and social media.

Challenge

What needed to change

  • Consent forms were stored in different places.
  • There was no automatic link between consent contracts and specific images.
  • The team had little visibility into the validity and expiry of consent.
  • Withdrawal requests took time to process.
  • Photos of staff could be used online without permission.

Solution

How Verify helps

  • 01

    Consent linked through facial recognition

    Consent forms are stored digitally. Facial recognition links the right consent to every image in which a person appears: patients, staff, professors, board members and hired models.

  • 02

    Validity in view, images blocked when consent ends

    The team sees at a glance whether an image can be used, monitors expiry dates and gets a signal when renewal is due. Through the integration with the existing image database, images are blocked automatically when consent expires or is withdrawn.

  • 03

    Online monitoring

    Images registered in Verify carry an invisible digital watermark, so they can be found on websites and social media. If a photo of a doctor is misused to promote health products, the team can trace it quickly.

Results

What it delivered

  • A clear view of all consents registered in Verify and the images they cover
  • Automatic linking between consent contracts and visual content
  • Faster handling when someone withdraws consent or leaves the organization
  • Misuse of staff photos online traced quickly
  • Less administrative work for the communications department
  • The way of working with Verify was assessed very positively during an external audit

“With Verify, we can now centrally manage consents and access them in real time. When someone leaves the organization or withdraws consent, we can immediately see which images are affected. Thanks to the integration with our image database, photos are automatically blocked as soon as consent expires or is withdrawn. In addition, Verify enables us to track unauthorized use of our images online. During an external audit, our way of working with Verify was assessed very positively.”

Reinier EtienneErasmus MC
Read story: Erasmus MC

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